GTC – GDPR, Cookies & EU AI Act
Data protection policy statement according to DSGVO
Privacy policy according to DSG
Last updated 13 October 2026
This privacy policy will automatically take effect for all existing users on 25 May 2018, replacing previous privacy notices. The continued use of the relux.com platform and software applications of Relux Informatik AG will be subject to the new privacy policy from this date.
Continued use of the relux.com platform and RELUX Informatik AG software applications requires users to agree to RELUX Informatik AG’s privacy policy and data protection guidelines.
1. General Information and Purpose of Data Processing
When using the relux.com platform and desktop software applications provided by Relux Informatik AG, we collect both anonymized and personal data from users acting on behalf of legal entities. We require this data to properly fulfill the contractual relationship between you and us and to comply with our legal obligations. Without this data, we may not be able to provide all requested services.
Users and members are adult natural persons who generally represent companies or other legal entities using RELUX services. In exceptional cases, users may also act as private individuals.
For the purposes of this policy, an adult is defined as a person who is 18 years of age or older.
However, private individuals may also download and use the free products available on relux.com, even though these products are primarily intended for business users. This privacy policy also applies to private individuals.
2. How we use the data we collect
We use, store and process information about you, including personal data, to provide the relux.com platform and RELUX software applications; manage registrations for webinars and training courses and process orders; analyse, improve and further develop our services; maintain a trustworthy and secure environment; and comply with our legal obligations.
2.1 Provision, improvement and further development
So that you may use the Relux.com platform and software applications of Relux Informatik AG.
To further develop and improve the Relux.com platform and software applications of Relux Informatik AG and to phase out unused functions.
To provide our customer service for administration, support, e-learning and e-shop.
To send you service or support messages such as updates, security alerts and account notifications.
The data and rights of your invited contacts in your account will not be used for any other purpose and are the sole responsibility of the account holder.
2.2 Creating and maintaining a trustworthy and secure environment
To detect and prevent fraud, spam, abuse, security-related incidents and other harmful activities.
To carry out safety investigations and risk assessments.
To comply with our legal obligations.
To settle any disputes with our members and to enforce our agreements with third parties.
To enforce our terms and conditions of sale, delivery and licensing or other policies.
2.3 Providing, personalising, measuring and improving advertising and marketing activities
To send you special promotions, marketing information, advertising and other information that may be of interest to you based on your preferences.
To personalise, measure and improve our advertising.
For the implementation of recommendation programmes, loyalty bonuses, surveys, competitions, prize competitions or other sales-promoting measures or events carried out by Relux Informatik AG.
2.4 Payment services
To enable you to access and use the Payment Services.
To detect and prevent fraud, abuse, security incidents and other harmful activities.
To carry out safety investigations and risk assessments.
To carry out checks on databases and other sources of information.
To comply with legal obligations (for example, money laundering regulations).
To enforce the terms and conditions of sale and delivery.
3. Data collected by us
The data we collect is divided into two categories.
3.1 Data that you transmit to us
Account data. When you set up a Relux account, we require mandatory information: Your
first and last name, company : name, branche, interests, job role, email address (will be
verified). For the hotline and forum, a personal photo, title, business and mobile phone
numbers, time zone, Twitter account and preferred language in communication with Relux
Informatik AG can be stored additionally and optionally.
Communication. To communicate with other account holders who you invite to your account for the purpose of sharing your saved favourites and own products.
Payment information. For the purchase of licences, for webinars or training courses in the training centres of Relux Informatik AG or their official distributors in various countries of Relux Informatik AG. We may ask you to provide your billing and shipping address as well as bank account or credit card information to facilitate sales-related processes. Credit card information is not stored by Relux Informatik AG (for more information see point 7, Payment services).
Crash data. In the event of support, you can send this data to Relux Support [email protected] to make it easier to find possible errors. Such a file is deposited manually by the user as an attachment to the communication.
Support. When contacting Relux Informatik AG support, please inform us of the circumstances, the type of enquiry, the product name to which your enquiry relates and, if required, provide an attachment - usually a project file - to which your enquiry relates.
Forum. The forum is a publicly visible platform where account holders can exchange information, create new topics and communicate with each other.
3.2 Data we collect automatically
Location data. To identify the exact or approximate location, the IP address of the end device is determined and stored in the account data, so that the products available for these countries from retailers and manufacturers can be listed.
Usage Data. We collect information about your interactions with the Relux.com platform, such as the pages or other content you view, your search queries and product downloads.
We also collect information about which manufacturers’ products are downloaded and used in planning.
Log data and device information anonymised. When using the Relux.com platform and software applications of Relux Informatik AG, we automatically collect anonymised log data and device information, what you use of it (including any clicked links to third-party applications), access data and times, information on hardware and software used, device information, data on device events, unique identifiers, cookie data.
Licence codes. Fee-based services and licences are monitored by the external partner WIBU Systems. Only customer and order numbers of legal entities are stored. Authentication of the person or the personal data of a legal entity is only possible manually by employees of Relux Informatik AG in the internal sales systems via the order number.
3. Data collected by us
The data we collect is divided into two categories.
3.1 Data that you transmit to us
Account data. When you set up a Relux account, we require mandatory information: Your
first and last name, company : name, branche, interests, job role, email address (will be
verified). For the hotline and forum, a personal photo, title, business and mobile phone
numbers, time zone, Twitter account and preferred language in communication with Relux
Informatik AG can be stored additionally and optionally.
Communication. To communicate with other account holders who you invite to your account for the purpose of sharing your saved favourites and own products.
Payment information. For the purchase of licences, for webinars or training courses in the training centres of Relux Informatik AG or their official distributors in various countries of Relux Informatik AG. We may ask you to provide your billing and shipping address as well as bank account or credit card information to facilitate sales-related processes. Credit card information is not stored by Relux Informatik AG (for more information see point 7, Payment services).
Crash data. In the event of support, you can send this data to Relux Support [email protected] to make it easier to find possible errors. Such a file is deposited manually by the user as an attachment to the communication.
Support. When contacting Relux Informatik AG support, please inform us of the circumstances, the type of enquiry, the product name to which your enquiry relates and, if required, provide an attachment - usually a project file - to which your enquiry relates.
Forum. The forum is a publicly visible platform where account holders can exchange information, create new topics and communicate with each other.
3.2 Data we collect automatically
Location data. To identify the exact or approximate location, the IP address of the end device is determined and stored in the account data, so that the products available for these countries from retailers and manufacturers can be listed.
Usage Data. We collect information about your interactions with the Relux.com platform, such as the pages or other content you view, your search queries and product downloads.
We also collect information about which manufacturers’ products are downloaded and used in planning.
Log data and device information anonymised. When using the Relux.com platform and software applications of Relux Informatik AG, we automatically collect anonymised log data and device information, what you use of it (including any clicked links to third-party applications), access data and times, information on hardware and software used, device information, data on device events, unique identifiers, cookie data.
Licence codes. Fee-based services and licences are monitored by the external partner WIBU Systems. Only customer and order numbers of legal entities are stored. Authentication of the person or the personal data of a legal entity is only possible manually by employees of Relux Informatik AG in the internal sales systems via the order number.
4. Disclosure
Relux is entitled to pass on the above-mentioned account data, usage data and anonymised log data of users who work with the Relux.com platform and software applications of Relux Informatik AG as follows.
4.1 Recipients of data
Contractual partners. Contractually or corporately bound companies that support Relux in parts of its business processes or offer content, products and services jointly with Relux. These companies only use the data when their services are used by members or users and may not be passed on to third parties. For more information on these and other companies and their role in this, see section 7.
Relux members. Members of Relux. This is a restricted disclosed group of members on relux.com. These members may only use the data for their own purposes and may not pass it on to third parties or use it for non-business purposes without the consent of the customer/member.
Legal obligations. Relux Informatik AG may disclose your data, including personal data, to courts, law enforcement agencies and other state authorities as well as to authorised third parties if and to the extent that this is required or permitted by law or if the disclosure is necessary from a factual point of view. This applies in particular:
To fulfil our legal obligations
In reply to claims directed against Relux Informatik AG
In response to requests for data protection information/verified requests in accordance with the existing data protection request form.
To enforce and apply our Licence Terms, Terms of Sale and Delivery, T&Cs for Members, T&Cs for ReluxNet Members and individual agreements.
Business Combinations. If Relux Informatik AG engages in or is involved in a merger, acquisition, reorganisation, asset sale, bankruptcy or insolvency proceeding, we may sell, transfer or share our assets, including your information - in connection with or contemplating such a transaction (e.g., due diligence). In this case, we will notify you before personal data is transferred and thus becomes subject to a different privacy policy.
Aggregated data. Relux Informatik AG may also share aggregated data (information about our users that we combine so that individual users can no longer be identified or referred to) and other anonymised data for regulatory compliance, industry and market analysis, demographic profiling, marketing and advertising, and other business purposes.
4.2 Justification of the transfer
Contractual partners. Companies affiliated with Relux Informatik AG by contract or under company law in order to be able to provide you with services (e.g. online helpdesk, for more information see chapter 7).
Relux members. Relux members finance the Relux.com platform and software applications of Relux Informatik AG with their annual fees to an above-average percentage and would like corresponding anonymised figures on the number of installations of desktop applications and on the use of the platform.
Furthermore, Relux members would like to know who (non-anonymised data: with country, company name, title, first and last name, email address) downloads their product data from relux.com and uses it for their own purposes.
Legal obligations. To fulfil our legal rights and obligations.
Corporate mergers. Entrepreneurial freedom resp. reduction, prevention of damage of possible contractual partners.
Aggregated data. Publication of figures on the number of users, programme installations etc. based on anonymised data. Such data is an important basis for decision-making in business relations with Relux members.
5. Data protection-relevant settings of an account
Owners of a relux.com account have the option of informing Relux Informatik AG whether they wish to receive newsletters or not.
If users do not accept the data protection provisions, certain functions will be restricted. In particular, they will be unable to download RELUX member product data from relux.com or use RELUX desktop applications.
6. Deletion of an account
Owners of a relux.com account have the right to request the deletion of their account, including the personal data contained therein.
Deletion will only take place upon written request by email to [email protected]. For clear identification purposes, Relux Informatik AG reserves the right to request suitable proof of identity.
After successful verification of the request, the account, including all associated content, in particular support requests and forum posts on our support platform, will be deleted, provided that there are no legal retention obligations or other legitimate reasons preventing deletion.
Relux Informatik AG logs the deletion for security and verification purposes. Once the deletion process has been completed, it is no longer possible to restore the deleted data.
7. Services and AI Data Act
This section provides an overview of RELUX services and AI-powered functions, including how data is processed, stored and used, and where services are operated. It also explains user consent, external service providers and the applicable data protection requirements, including the GDPR and, where relevant, the EU AI Act.
7.1 AI Functions
RELUX software and services include AI-based functions and services. These are clearly identified and must be explicitly activated by users in their account settings (opt-in). Domain owners may override AI activation settings on an individual user basis. Information regarding the providers of AI services and the locations where these services are operated can be found on the separate landing page with AI Services and in Sections 7.2 and 7.3.
When using any AI tools provided by RELUX or its external service providers, users must not submit personal, unlawful, offensive, or otherwise inappropriate information, nor use the AI to generate such content.
Users are required to comply with the terms of use of RELUX and its external service providers. Violations of these terms may result in the suspension or termination of a RELUX user account.
→ relux.com/my
When using any AI tools provided by RELUX or its external service providers, users must not submit personal, unlawful, offensive, or otherwise inappropriate information, nor use the AI to generate such content.
Users are required to comply with the terms of use of RELUX and its external service providers. Violations of these terms may result in the suspension or termination of a RELUX user account.
→ relux.com/my
AI-Services
open separate landing page AI Services
7.2 RELUX Services
RELUX Services | Services Provided | Location |
ReluxDesktop | Calculation and planning of lighting and sensor systems for:
|
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ReluxCAD for Revit | Calculation, simulation, and planning of lighting and sensor systems within Autodesk Revit projects. |
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ReluxCAD for AutoCAD | Calculation, simulation, and planning of lighting and sensor systems within AutoCAD projects. |
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StreetCalc | Online tool for the calculation and planning of street lighting installations. |
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ReluxTunnel | Online tool for the planning and calculation of tunnel lighting systems. |
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ReluxL20 | Online tool for calculating the L20 luminance value for tunnel lighting design. |
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SensCalc | Online tool for the planning and calculation of PIR (Passive Infrared) sensor systems. |
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OnCalc | Online tool for the planning, calculation, and optimization of lighting installations using luminaires. |
|
7.3 Social media platforms
Relux Informatik AG uses social media platforms, including Facebook, LinkedIn and YouTube, to communicate with users. The personal data of these followers is located exclusively in these social media platforms and is neither actively used nor controlled or monitored by Relux Informatik AG. Therefore, questions regarding the processing of your personal data by the provider of your social media platforms should be addressed to these providers.
Please note, if you no longer wish to receive messages on these social media platforms from Relux Informatik AG, you must unsubscribe as a follower in the corresponding topics or groups.
7.4 External Partners and Integrations
To provide its services, Relux Informatik AG uses services and applications offered by partner companies, which are listed in this document. Relux Informatik AG neither owns nor controls these partner companies.
When you interact with such partners, data may be transmitted to the external partner, to Relux Informatik AG, or to both parties, depending on the nature of the service provided.
These partners maintain their own policies governing the collection, use, processing, and disclosure of data. However, they are required to comply with applicable data protection and regulatory requirements, including the General Data Protection Regulation (GDPR) and, where applicable, the EU AI Act.
This applies insofar as personal data is transmitted to or received from these services by Relux Informatik AG in connection with the provision of its products and services.
A list of all RELUX software partners can be requested by sending a credible statement of interest to [email protected]. This procedure is in place for security reasons. We thank you for your understanding.
8. Cookies and related technologies
Web servers may collect information about your use of the website.
Cookies are pieces of information that are stored by your web browser on your computer's hard drive. When you return to the relevant website, the server automatically recognises the cookie and provides information about your last visit. Most browsers accept cookies automatically. You can prohibit or block the creation of cookies in your browser.
In the area for users of the relux.com platform, cookies are used to ensure that the browser recognises users by storing the login data in a cookie. Calling up the relux.com platform from local applications of Relux Informatik AG also ensures that only readable product data is offered for the respective applications (e.g. rfa product data for users of Revit from Autodesk).
If you do not allow cookies on your computer, you will have to log in to the relux.com platform manually and select the appropriate product data formats yourself. Further restrictions are not excluded.
9. Your rights
You may submit any of the matters described in this section to our Data Protection Department in writing via our "Data Protection Enquiry Form" in the event of any discrepancies. Please note that we will only process fully completed forms and may ask you to confirm your identity before taking further action.
We reserve the right to invoice or refuse requests according to internal as well as external accruing expenses to the applicants according to DSGVO chap. 3, section 1, art. 12, clauses 5 and 6 or according to DSG DSG art. 20 clauses 1-4.
9.1 Duty to inform
With reference to this data protection policy of Relux Informatik AG, the user has all the necessary information (according to DSGVO ch. 3, section 2, art. 13, item 1 or DSG art. 19).
9.2 Right to information
Upon request, we will provide you with clear information on the processing of your personal data in accordance with DPA Ch. 3, Section 2 Art. 15. This information is free of charge subject to DPA Ch. 3, Section 1, Art. 12, No. 5, or in accordance with DPA Art. 25. This information is free of charge subject to DPA Art. 26, Art. 27.
To request information about your personal data, please contact our Data Protection Department using the contact details provided in Section 11.
9.3 Right to rectification and deletion
The user has the right to correction and deletion (see also chap. 6 of the Relux Informatik AG data protection policy) of personal data at any time (pursuant to DSGVO chap. 3, section 2, art. 16 & art. 17) or DSG art. 32, no. 4.
9.4 Right to restrict processing
The user has the right to demand the restriction of processing (according to DSGVO chap. 3, section 3, art. 18) from the controller or to make this himself/herself in the account settings. See Chapter 5 of the Data Protection Policy of Relux Informatik AG.
9.5 Right to notification in the event of correction or deletion of personal data
The user has the right to be notified by the data controller in case of correction or deletion of personal data. The deletion of personal data can be carried out by the user himself/herself in the relux.com account. He/she will receive (according to DSGVO Chap. 3, Section 3, Art. 19) a corresponding automated notification as confirmation of the deletion.
9.6 Right to data portability
The user has the right to all personal data on relux.com of Relux Informatik AG (according to DSGVO Chap. 3, Section 3, Art. 20) in a machine-readable format. On relux.com these are "own products" in the own account as well as personal data (country, industry, company name, company address, billing address, title, first name, last name, photo, email address, telephone number, mobile number).
10. Data Breach
Relux Informatik AG regularly commissions external cyber security companies to check the security of the systems.
As a rule, the sales data stored by Relux Informatik AG does not contain any sensitive information from private individuals. Information is therefore not provided.
11. Contact: Data protection advisor
11.1 Internal contact persons of Relux Informatik AG
Kaspar Pfeiffer Strasse 4, CH 4142 Münchenstein, Tel. +41 61 333 07 70,
email [email protected]
email [email protected]
11.2 External data protection officer in the EU area
For EU
Rickert Rechtsanwaltsgesellschaft GmbH
- Relux Informatik AG -
Colmantstraße 15
53115 Bonn
Germany
For UK
Rickert Services Ltd UK
- Relux Informatik AG -
PO Box 1487
Peterborough
PE1 9XX
United Kingdom
11.3 External Legal Representative
data protection focus&company
lic.iur. Claudia Leonie Wasmer
Kasthoferstrasse 50
3006 Bern. Switzerland